All shipping is carried out through National Couriers and Australia Post eParcel which is a traceable and trackable service with signature required on delivery. Shipping is a charged at a flat rate per order no matter where you live in Australia.
Orders are usually shipped within 48 hours so long as:
Order is made before 11am Brisbane Time
Products are in stock
Mon – Fri (weekends & public holidays excluded)
Please check below for the approximate times from the day you place the order
- Sydney 3-6 days
- Melbourne 3-6 days
- Brisbane 2-4 days
- Adelaide 4-7 days
- Perth 5-8 days
- Hobart 6-9 days
- Darwin 7-10 days
For country areas please add 2-3 more days from the capital city of your state listed above. If you It takes too long please email us at firstname.lastname@example.org
Shipping Insurance is offered during checkout with every order. This is transit insurance, which covers you incase the parcel gets lost or does not arrive. www.clichehaircare.com.au is released from any liability claims, if an uninsured parcel is lost during transit.
www.clichehaircare.com.au does not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, www.clichehaircare.com.au is not obliged to re-send the item to an alternate address at our expense. www.clichehaircare.com.au will not accept liability for any loss or damage during delivery as all deliveries are handled by Australia Post. Orders can take up to a maximum of 14 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always do our best to investigate any missing or lost parcels with Australia Post on your behalf and do everything in our power to remedy the situation.